AT&T Benefits Labor Support – HR Labor Notice

AT&T Benefits Labor Support for NIC Members only…
July 27, 2017
Subject: ADP changing to Spending Accounts by WageWorks 
Audience: Labor Relations: All Regions
Purpose: As was previously announced, ADP, AT&T’s Flexible Spending Account (FSA – both health care and dependent care FSA) and Health Reimbursement Account (HRA – for select groups only), Benefit Administrator, is now Spending Accounts by WageWorks. As a result, beginning around August 21, reimbursement checks will be issued by WageWorks and not ADP. Impacted participants will receive notifications over the coming weeks, with some communications beginning on July 26. This does not impact HRAs provided to Medicare Eligible retirees in the Aon Hewitt Exchange.
Why/Rationale: WageWorks has purchased Spending Accounts services from ADP.
Details: Claims Payment Freeze Period
• Temporary freeze of claims payments from August 14 – 18.
• Reimbursements for claims submitted during this time will be issued on August 21.
• All FSA/HRA participants will receive notifications via email on July 26 and August 8 to make them aware of the payment freeze. (See participant notification below – page 3 and 4 of pdf). Voiding and Reissuing of Uncashed Checks
• Uncashed checks issued by ADP will be voided and reissued by WageWorks. Timing is
dependent on when the payment was issued.
• Targeted communications will be sent to impacted participants

o Checks issued by ADP prior to May 31 will be voided on August 7 and reissued by
WageWorks on August 28. Impacted participants will receive an email notification
around July 26 encouraging them to cash their checks prior to August 6. (See
participant notification below – page 1 of pdf).
o Checks issued by ADP between June 1 and August 11 will be voided on September 20 and reissued on September 27. Impacted participants will receive an email on August
21.

During this time period the banner on the ADP website will also reinforce these upcoming changes and action items. The website URL for participant access will change around October 20. An email will be sent prior to the change informing participants how they will access their accounts.
This is informational only.

Participant Uncashed Check and Direct Deposit  – Wave 1
(Sent under dual ADP and WageWorks logo)
SUBJECT LINE: Action Required: Please Deposit Outstanding Reimbursement Checks from ADP by August 6
Dear Participant,
As you may be aware, WageWorks, Inc. acquired ADP, LLC’s Consumer Health and Spending Accounts (CHSA) business last November. As a result, beginning August 28, 2017, you will receive reimbursement checks from WageWorks rather than ADP.
As of mid-July, our records indicate you currently have one or more uncashed check(s) from ADP that were issued before May 31, 2017. Please cash any outstanding checks as soon as possible and no later than August 6, 2017. On August 7, 2017, any ADP issued outstanding checks will be voided, and payment will be reissued by WageWorks on or around August 28, 2017. To report a lost check, please contact the Participant Solution Center by August 6, 2017 to have it reissued. To ensure fast and easy reimbursements in the future, we encourage you to enroll in our direct deposit payment option. Simply login to your spending account, select My Account, and select Direct Deposit to enter your banking information. Then, just save your changes. It’s that simple! We appreciate your prompt attention to this matter and appreciate this opportunity to serve you.
Sincerely,
The WageWorks team

Participant Uncashed Check and Direct Deposit – Wave 2
(Sent under dual ADP and WageWorks logo)
SUBJECT LINE: Action Required: Please Deposit Outstanding Reimbursement Checks from ADP by September 19 

Dear Participant,
As you may be aware, WageWorks, Inc. acquired ADP, LLC’s Consumer Health and Spending Accounts (CHSA) business last November. As a result, any claims paid after August 11, 2017, have been reimbursed by WageWorks rather than ADP. As of mid-September, our records indicate you currently have one or more uncashed check(s) from ADP that was issued before August 11, 2017. Please cash any outstanding checks from ADP as soon as possible and no later than September 19, 2017. On September 20, 2017, any outstanding checks issued from ADP will be voided, and payment will be reissued from WageWorks on or around September 27, 2017. Your Payment Options To ensure fast, easy reimbursements in the future, we encourage you to enroll in our direct deposit payment option. Simply login to your spending account, select My Account, and select Direct Deposit to enter your banking information. Then, just save your changes. It’s that simple!
We appreciate your prompt attention to this matter and appreciate this opportunity to serve you.
Sincerely,
The WageWorks team

Participant Claims Freeze Notification 
(Sent under dual ADP and WageWorks logo)
SUBJECT LINE: Notice Regarding a CHSA Claims Payment Freeze August 14
Dear Participant,
As you may be aware, WageWorks, Inc. acquired ADP, LLC’s Consumer Health and Spending Accounts (CHSA) business last November. As a result, beginning August 21, 2017, you will receive reimbursement checks from WageWorks rather than ADP.
In order to accommodate the transition from the ADP bank to WageWorks, a brief freeze in claims payments will be in effect from August 14-18, 2017. During this time, you may continue to submit claims, but payments will not be issued until August, 21, 2017. Card transactions will not be impacted during this period, and you may continue to use your debit card as usual*. If you have incurred claims that have not been submitted, please login to your spending account at the earliest convenience to submit them prior to the payment freeze. We appreciate your patience during this important transition and appreciate this opportunity to serve you.
Sincerely,
The WageWorks team

* For HSAs, the card can only be used up to the balance available as of the start of the payment freeze on August 14.
Participant Claims Freeze Reminder 
(Sent under dual ADP and WageWorks logo)
SUBJECT LINE: URGENT Notice Regarding CHSA Claims Payment Freeze August 14
Dear Participant,
As you may be aware, WageWorks, Inc. acquired ADP, LLC’s Consumer Health and Spending Accounts (CHSA) business last November. As a result, beginning August 21, 2017, you will receive reimbursement checks from WageWorks rather than ADP.
In order to accommodate the transition from the ADP bank to WageWorks, a brief freeze in claims payments will be in effect from August 14-18, 2017. During this time, you may continue to submit claims, but payments will not be issued until August, 21, 2017. Card transactions will not be impacted during this period, and you may continue to use your debit card as usual*.
If you have incurred claims that have not been submitted, please login to your spending account at the earliest convenience to submit them prior to the payment freeze.
We appreciate your patience during this important transition and appreciate this opportunity to serve you.
Sincerely,
The WageWorks team
* For HSAs, the card can only be used up to the balance available as of the start of the payment freeze on August 14