Call Center Bill

Call Center Bill Would Prevent Offshoring of U.S. Jobs

The United States Call Center Worker and Consumer Protection Act (H.R.4603 / S.2409) has been reintroduced in Congress! Representatives David McKinley (R-WV), Mark Pocan (D-WI), Sharice Davids (D-KS), and Brian Fitzpatrick (R-PA), and Senators Bob Casey (D-PA), Sherrod Brown (D-OH), and Catherine Cortez Masto (D-NV) are leading the way on this critical legislation.

In a global race to the bottom, good-paying call center jobs are under threat by widespread outsourcing and offshoring to take advantage of workers overseas by paying them a fraction of American wages. In addition, corporations take advantage of weak labor laws in other countries, putting working people’s safety, health, and living standards at risk. Companies also use outsourced labor as a loophole to avoid regulatory oversight, putting U.S. consumer privacy and data security at risk. This bill would help protect working people in the U.S. and around the globe.

If passed, this bill would accomplish the following things:

  • Disclose Call Center Location to U.S. Consumers: The Act would require relocated overseas call center agents to disclose their physical location.
  • Right to Transfer: U.S. consumers would have the right to request that the call be transferred to a customer service agent who is physically located in the U.S.
  • Create a ‘bad actor’ list of U.S. Companies that make a practice of sending U.S. jobs overseas: The Act would require creating a publicly available list to keep employers in check. If a ‘bad actor’ relocates an offshore call center to the U.S. and brings jobs back, they will be removed from the bad actor list.

Learn more about the United States Call Center Worker and Consumer Protection Act (H.R.4603 / S.2409) here.